Help and Knowledge Base

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How do I access MFA when I don't have my personal device?

We understand that some of our students cannot complete MFA through the traditional means of a smart device. Some examples include being located at a secure facility (SCIF), a student does not own a smart device, or cannot access their smart device. There are two alternatives to complete MFA if you do not have access to a smart device.Ìý

Use a Non-Smartphone DeviceÌý

Use a method below that does not require a smart device.Ìý

Use a Computer BrowserÌý

Use these instructions if you are setting up MFA through a browser extension. Need additional assistance? Please reach out to technical support by emailingÌýUMGChelp@umgc.edu,Ìýcalling 888-360-8682, or visiting the UMGC Help Center if you need further assistance.Ìý

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

CallÌý855-655-8682Ìýfor student services (Monday–Friday, 8 a.m.-8 p.m. ET).

CallÌý888-360-8682Ìýfor technical support (24/7).

By Email

Email the support team or submit documents using theÌýUMGC Help Center.