Help and Knowledge Base

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How do I reset my UMGC password ?

  1. Go to and enter your UMGC Email or Username.
  2. Enter the captcha code and select Next.
  3. Click the authentication method you set up with your account.
    • Contact info must already be in your UMGC profile; enter a non-UMGC number if requested.
  4. Enter the verification code or follow the directions sent to you.
  5. Create a new password:
    • 12-127 characters
    • Includes at least three of the following: uppercase, lowercase, number, special character (! @ # $)
  6. Click Finish to complete the reset.

Note: Passwords must be changed every 90 days for security.

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Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

CallÌý855-655-8682Ìýfor student services (Monday–Friday, 8 a.m.-8 p.m. ET).

CallÌý888-360-8682Ìýfor technical support (24/7).

By Email

Email the support team or submit documents using theÌýUMGC Help Center.