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Disruptive Behavior Defined

Behavior that interferes with other students, faculty, or staff and their access to an appropriate educational or work environment is considered disruptive. These behaviors are usually a violation of the Student Code of Conduct.

Examples of Disruptive Behavior

• Yelling or screaming
• Persistent and unreasonable demands for time and attention
• Words or actions that have the effect of intimidating or harassing another
• Words or actions that cause another to fear for his/her personal safety
• Threats of physical assault

Dealing with Disruptive Behavior

Remain calm. Many disruptive situations involve anger. Recognize that the period of peak anger usually lasts 20–30 seconds. If the person de-escalates, then you can refer to the Dos and Don'ts listed for further steps to resolve the conflict. If, however, the person does not de-escalate, then you may need to remove yourself from the situation and contact t ºÚÁÏÉçÇø Security.

Documenting Disruptive Behavior

Disruptive behavior should be documented. Write a factual, detailed account of what occurred. Use concrete terms.

What to Do

• Allow the person to vent and tell you what is upsetting him/her. Use silence to allow the person to talk it out.
• Acknowledge the feelings of the individual.
• Set limits. Explain clearly and directly what behaviors are acceptable: "I will be willing to speak with you as soon as you lower your voice."
• Be firm, consistent, and honest.
• Focus on what you can do to help resolve the situation.
• Offer to make referrals. When possible, give the name of an individual who might be able to help.
• If appropriate, report the behavior to Student Resolution and Judicial Affairs, Employee Relations, and/or UMGC Security.

What Not to Do

• Interrupt, particularly during the first 20–30 seconds of peak anger.
• Minimize the situation.
• Get into an argument or shouting match.
• Blame, ridicule, or use sarcasm.
• Touch.
• Ignore safety issues if the person is becoming more agitated.
• Assume you can resolve all situations; call for assistance when needed.